1. Enquiry
When you get in touch with us, you should begin by sending over the text you need translated. After taking a look to determine its volume and content, we’ll get back to you with a list of questions we need answered if we are to do a really good job: intended purpose and target audience, delivery deadline, preferred style, availability of reference material, layout requirements, and so on.
Once we know exactly what you need, we’ll send you a quote setting out the price, turnaround time and services included. Our goal is to deliver a translation that is truly fit for purpose.
2. Translation
As soon as we receive your order, we’ll contact the translator we consider best suited to the job. In the course of the project, we may contact you to ask additional questions about terminology or to clarify any ambiguity in the original text, for instance.
3. Quality assurance
Depending on the purpose of the text, the next step is either some form of editing/adaptation or quality control.
4. Approval
Once the translation is finished, we’ll send it to you for approval. We welcome any feedback you may have. We’ll revise the text, if necessary, until you’re happy.
The next time you place an order with us, in most cases you’ll be assigned the same project manager and translator, provided that the subject matter is similar.